*****ing my money or really helping?

I would love to have written a great and positive review but currently my experience with Finfix is terrible. I had to join Finfix after the COVID 19 pandemic and the promises made made me feel at ease and full of hope that my financial position would be sorted. Now after almost 3 years I seem to still be in the same position if not worse. I have tried contacting Finfix for months now. Getting to service agents one after the other promising to give feedback and not doing that at all. I have now made a 5th attempt at contacting and getting feedback. being promised to receive feedback within one hour after our telephonic conversation. It has now been 3days later.no feedback once again. My money is taken monthly but no feedback has been given over the past 3years. This is my attempt at getting their attention and receiving some answers.