1 reviews | Active since Jan 2024
Horrible service
I am writing to express my deep dissatisfaction and frustration with the services provided by FinFix, the debt review company I have been associated with for almost two years.
From the outset, my experience with FinFix has been far from the expected and has caused me significant distress. In hindsight, I regret not choosing an alternative provider or personally arranging settlements with my creditors. The amount of money owed was not substantial, but as a young and inexperienced individual under pressure, I made the unfortunate decision to enlist FinFix's services.
My grievances primarily stem from the continuous requests for the same documents, which I promptly submitted upon initiation of the debt review process. Despite diligently adhering to their requirements and delivering the necessary documents to the specified address on the designated date, I find myself in a perplexing situation with persistent demands for the same information.
The relentless phone calls and constant reminders of court orders and outstanding documents have only heightened my stress levels. During our initial conversation, FinFix failed to submit all the inquiries they assured would be processed monthly, leading to a cascade of issues and lost documents on their end. Consequently, my court order has been denied due to these purported outstanding documents.
I have sought legal and accounting assistance to navigate this challenging situation, as I have consistently made monthly payments to FinFix without a commensurate resolution. It is disheartening to witness a lack of professionalism and sensitivity in handling such a delicate matter.
Despite assurances that I am their priority and offers of assistance, I continue to encounter delays and additional inconveniences. The address provided for document drop-off didn't instill confidence, resembling a residential property rather than a legitimate business.
In my pursuit of resolving this matter, I have submitted all required documentation and served FinFix with the necessary information. However, the recurrence of inquiries and the proposed solution of arranging a courier for outstanding documents only adds to my frustration.
I implore anyone considering debt review to exercise caution and thoroughly research the company they choose. My regret comes too late, but I hope my experience serves as a cautionary tale for others.
Thank you for taking the time to review our service. We take these complaints very seriously. We are investigating the matter urgently and will provide feedback as soon as possible.
Best Regards,
FinFix Team
Thank you for taking the time to review our service. We take these complaints very seriously. We are investigating the matter urgently and will provide feedback as soon as possible.
Best Regards,
FinFix Team
As mentioned, we take your feedback seriously and are committed to addressing the issues you’ve raised.
Firstly, we sincerely apologize for any stress and inconvenience you have experienced during your time with us. Your situation, particularly regarding the continuous requests for the same documents and the subsequent court order denial, certainly merits a thorough examination and resolution.
Upon reviewing your case, we found that there were indeed delays and miscommunications involving VDH and the correspondent, as our Customer Care Supervisor mentioned in direct communication with you. These factors contributed significantly to the issues you faced. VDH has acknowledged that they received the documents, albeit late, and decided to postpone the court date. We sought to expedite the process, insisting on proceeding even without the documents, but unfortunately, the delay occurred.
Recognizing these challenges, our Customer Care Supervisor personally reached out to you to request another opportunity to rectify the situation. She assured you that she, along with another consultant, will personally oversee your case to ensure everything is managed correctly and efficiently. We are determined to streamline the process and minimize any further inconvenience to you.
We have also escalated the matter to our head of the legal department for better clarity and to prevent such issues from occurring in the future. We will maintain close communication with you, ensuring that your case is handled with the utmost care and transparency.
We understand the time constraints and the stress involved in these matters. Our aim is to simplify the process for you as much as possible. Your concerns are our priority, and we are here to provide the guidance and support you need.
Your trust in us is invaluable, and we are committed to restoring it.
Sincerely,
FinFix Team
As mentioned, we take your feedback seriously and are committed to addressing the issues you’ve raised.
Firstly, we sincerely apologize for any stress and inconvenience you have experienced during your time with us. Your situation, particularly regarding the continuous requests for the same documents and the subsequent court order denial, certainly merits a thorough examination and resolution.
Upon reviewing your case, we found that there were indeed delays and miscommunications involving VDH and the correspondent, as our Customer Care Supervisor mentioned in direct communication with you. These factors contributed significantly to the issues you faced. VDH has acknowledged that they received the documents, albeit late, and decided to postpone the court date. We sought to expedite the process, insisting on proceeding even without the documents, but unfortunately, the delay occurred.
Recognizing these challenges, our Customer Care Supervisor personally reached out to you to request another opportunity to rectify the situation. She assured you that she, along with another consultant, will personally oversee your case to ensure everything is managed correctly and efficiently. We are determined to streamline the process and minimize any further inconvenience to you.
We have also escalated the matter to our head of the legal department for better clarity and to prevent such issues from occurring in the future. We will maintain close communication with you, ensuring that your case is handled with the utmost care and transparency.
We understand the time constraints and the stress involved in these matters. Our aim is to simplify the process for you as much as possible. Your concerns are our priority, and we are here to provide the guidance and support you need.
Your trust in us is invaluable, and we are committed to restoring it.
Sincerely,
FinFix Team