Horrible customer service and communication

Really bad customer service and non existent communication from FinFix. I have been with them for 3 years more or less never missed a payment never had a problem up until now. I contacted them requesting information and guidance towards paying in a lump sum to finish debt off and get the premiums lower. Over a week and zero awnsers. I’ve sent numerous mails to follow up and not even that gets a reply. It’s super frustrating trying to work with a company that can’t communicate or update you whatsoever. I stated that I am in the USA at the moment and I am only available via email and at least they got that right when they informed me that a representative will be in contact with me within 24 hours (just a side not that 24 hours is all ready over a week that I haven’t heard from them).