FinFix will hold you hostage and deny your rights

I have made use of the services of Finfix for approximately a year. During this time I have not requested anything from them. However, recently I needed assistance and they failed to produce a very simple document (letter) for me in time for a very important matter. The lady responsible for releasing this letter to me, failed to respond to my emails timeously and was the letter only delivered the following day, after initially promising to send it by close of business that day.

They have also made a unilateral decision to provide me with life insurance although I have provided them with proof that I am already sufficiently covered with another well known and respected company. The money spent on this superfluous life insurance could rather have been spent on paying off debt. Also, there is never one single person appointed to my case. I speak with a different person every time, resulting therein that I need to repeat myself. They do not know what the other is doing and will send me emails from various people after the situation has already been addressed, resulting in confusion.

I have decided to move to a different debt manager and have signed the necessary forms. Finfix now refuses to transfer my file as requested and instructed by myself. This is against the law.

Three times they have already refused to transfer my file to the new company. They are encroaching upon my rights and instructions, causing delay in the transfer as though they own me and I have no rights.

I have threatened legal action and still they refuse to acknowledge my instructions and to transfer my file.

They are breaking the law and denying me to have the freedom to decide for myself whom I wish to appoint to assist me in my case. They care about themselves and not the lives of people stuggling to get out of debt!

Stay away from FinFix as they will act as though they own you!