GU
Gustav U
1 reviews | Active since Aug 2014
07 Feb 2022, 17:02
Finfix bad service
Finfix is not bad, but take their time to do something for you.This can take long and don’t go the extra mile.for you I was promised to have a look at reckless lending from my creditors but this was not done as promised.I am not happy if they promise and service is not done. It seems that they don’t care and don’t fight for you
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Replies (9)
FinFix's replyOfficial
08 Feb 2022, 07:32Good day, thank you for bringing this under our attention. We are working on the matter. You will receive a call from one of our friendly consultants shortly.
FinFix's reply08 Feb 2022, 07:32
Official
Good day, thank you for bringing this under our attention. We are working on the matter. You will receive a call from one of our friendly consultants shortly.
FinFix's replyOfficial
08 Feb 2022, 08:51Dear Gustav, we have completed the reckless lending assessment as promised and forwarded the same to you. We have received a response from you in this regards. We are therefore baffled by your review? Perhaps the results were not what you were hoping for? Our debt counsellor explicitly discussed the reckless lending procedure with you before you app****. He also explained that credit is rarely granted recklessly and that you should be cautious not to be over optimistic regarding our findings and the remedies provided...
Kindly see below results
Current / Overdraft / Personal Loan and Revolving Account - Standard Bank • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2014-04-15. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R3553.25 . • After granting the credit with monthly instalment of R3553.25 the consumer was left with R30146.75 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Credit Card - Standard Bank | • We requested all relevant information from the credit provider but have not yet receive the documentation. • However, according to the COB and limited information at hand we can conclude that the credit was granted on 2020-06-11. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R8069.91 . • After granting the credit with monthly instalment of R4516.66 the consumer was left with R25630.09 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Home Loan - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-06-20. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R31950.99 . Page 2 of 4 Reckless lending Report • After granting the credit with monthly instalment of R23881.08 the consumer was left with R1749.01 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Current / Overdraft / Personal Loan and Revolving Account - Standard Bank | *** • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-07. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R36151.03 . • After granting the credit with monthly instalment of R4200.04 the consumer was left with R-2451.03 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00, leaving the consumer with a disposable income enough to cover the installment. Vehicle Finance - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-21. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R41631.12 . • After granting the credit with monthly instalment of R5480.09 the consumer was left with R-7931.12 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 800.00, leaving the consumer with a disposable income enough to cover the installment. Page 3 of 4 Reckless lending Report Personal Loan - Sanlam - Consumer Friend | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2021-02-03. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R43532.85 . • After granting the credit with monthly instalment of R1901.73 the consumer was left with R-9832.85 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00 and living expenses of only R1200.00 leaving the consumer with a disposable income, enough to cover the installment.
Kindly see below results
Current / Overdraft / Personal Loan and Revolving Account - Standard Bank • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2014-04-15. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R3553.25 . • After granting the credit with monthly instalment of R3553.25 the consumer was left with R30146.75 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Credit Card - Standard Bank | • We requested all relevant information from the credit provider but have not yet receive the documentation. • However, according to the COB and limited information at hand we can conclude that the credit was granted on 2020-06-11. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R8069.91 . • After granting the credit with monthly instalment of R4516.66 the consumer was left with R25630.09 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Home Loan - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-06-20. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R31950.99 . Page 2 of 4 Reckless lending Report • After granting the credit with monthly instalment of R23881.08 the consumer was left with R1749.01 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Current / Overdraft / Personal Loan and Revolving Account - Standard Bank | *** • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-07. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R36151.03 . • After granting the credit with monthly instalment of R4200.04 the consumer was left with R-2451.03 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00, leaving the consumer with a disposable income enough to cover the installment. Vehicle Finance - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-21. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R41631.12 . • After granting the credit with monthly instalment of R5480.09 the consumer was left with R-7931.12 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 800.00, leaving the consumer with a disposable income enough to cover the installment. Page 3 of 4 Reckless lending Report Personal Loan - Sanlam - Consumer Friend | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2021-02-03. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R43532.85 . • After granting the credit with monthly instalment of R1901.73 the consumer was left with R-9832.85 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00 and living expenses of only R1200.00 leaving the consumer with a disposable income, enough to cover the installment.
FinFix's reply08 Feb 2022, 08:51
Official
Dear Gustav, we have completed the reckless lending assessment as promised and forwarded the same to you. We have received a response from you in this regards. We are therefore baffled by your review? Perhaps the results were not what you were hoping for? Our debt counsellor explicitly discussed the reckless lending procedure with you before you app****. He also explained that credit is rarely granted recklessly and that you should be cautious not to be over optimistic regarding our findings and the remedies provided...
Kindly see below results
Current / Overdraft / Personal Loan and Revolving Account - Standard Bank • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2014-04-15. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R3553.25 . • After granting the credit with monthly instalment of R3553.25 the consumer was left with R30146.75 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Credit Card - Standard Bank | • We requested all relevant information from the credit provider but have not yet receive the documentation. • However, according to the COB and limited information at hand we can conclude that the credit was granted on 2020-06-11. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R8069.91 . • After granting the credit with monthly instalment of R4516.66 the consumer was left with R25630.09 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Home Loan - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-06-20. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R31950.99 . Page 2 of 4 Reckless lending Report • After granting the credit with monthly instalment of R23881.08 the consumer was left with R1749.01 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Current / Overdraft / Personal Loan and Revolving Account - Standard Bank | *** • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-07. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R36151.03 . • After granting the credit with monthly instalment of R4200.04 the consumer was left with R-2451.03 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00, leaving the consumer with a disposable income enough to cover the installment. Vehicle Finance - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-21. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R41631.12 . • After granting the credit with monthly instalment of R5480.09 the consumer was left with R-7931.12 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 800.00, leaving the consumer with a disposable income enough to cover the installment. Page 3 of 4 Reckless lending Report Personal Loan - Sanlam - Consumer Friend | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2021-02-03. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R43532.85 . • After granting the credit with monthly instalment of R1901.73 the consumer was left with R-9832.85 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00 and living expenses of only R1200.00 leaving the consumer with a disposable income, enough to cover the installment.
Kindly see below results
Current / Overdraft / Personal Loan and Revolving Account - Standard Bank • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2014-04-15. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R3553.25 . • After granting the credit with monthly instalment of R3553.25 the consumer was left with R30146.75 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Credit Card - Standard Bank | • We requested all relevant information from the credit provider but have not yet receive the documentation. • However, according to the COB and limited information at hand we can conclude that the credit was granted on 2020-06-11. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R8069.91 . • After granting the credit with monthly instalment of R4516.66 the consumer was left with R25630.09 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Home Loan - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-06-20. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R31950.99 . Page 2 of 4 Reckless lending Report • After granting the credit with monthly instalment of R23881.08 the consumer was left with R1749.01 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. Current / Overdraft / Personal Loan and Revolving Account - Standard Bank | *** • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-07. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R36151.03 . • After granting the credit with monthly instalment of R4200.04 the consumer was left with R-2451.03 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00, leaving the consumer with a disposable income enough to cover the installment. Vehicle Finance - Standard Bank | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2020-10-21. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R41631.12 . • After granting the credit with monthly instalment of R5480.09 the consumer was left with R-7931.12 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 800.00, leaving the consumer with a disposable income enough to cover the installment. Page 3 of 4 Reckless lending Report Personal Loan - Sanlam - Consumer Friend | • We have received all relevant documentation from the credit provider • According to the COB and information at hand, we can conclude that the credit was granted on 2021-02-03. • The consumers Nett Salary at time of Debt Review application was about R33700.00 and the total debt obligation was about R43532.85 . • After granting the credit with monthly instalment of R1901.73 the consumer was left with R-9832.85 for living expenses. • Therefore, it is our opinion, based on the above, the consumers current living expenses in the amount of R0.00 and other limited information at hand, credit was not granted to the consumer recklessly. • The credit agreement granted appears to have been granted not reckless as the consumer declared an additional income of R17 000.00 and living expenses of only R1200.00 leaving the consumer with a disposable income, enough to cover the installment.
FinFix's replyOfficial
08 Feb 2022, 08:54It also should be noted that credit providers cannot be held liable for mistruths or exaggerated income amounts declared by yourself on your loan application.
FinFix's reply08 Feb 2022, 08:54
Official
It also should be noted that credit providers cannot be held liable for mistruths or exaggerated income amounts declared by yourself on your loan application.
GU
Gustav U's updateReviewer Update
08 Feb 2022, 09:25Good day,
That is where the disappointment starts. Evaluating the monthly repayments to the current income. When you apply for credit you are assessed on what you are earning and not future earnings. Before you publish these facts make sure that you know your facts.
My first application that I app**** was for a home loan . Assessment was done and all income declared even my extra income. At that time I was earning R22000 per month and had R6588 at my disposal to use. This is Standard assessment done on my financial status in 2020. All other credit given was directly there after.
Look at your assessment of reckless lending based on the repayment of R33 700. In 2020 when credit was granted was I earning that salary, no. So how can you do an assessment of reckless lending on future earnings. Such assessment are plain not worth the paper it was written on. If this is how Finfix does assessment then I have a problem with your services and definitely am worried about the way you look after customers rights. I don’t think that this is the guidelines given by the National Credit Regulator on assessment of reckless lending to be done on future earnings. The credit should be assessed on the time the bank granted it to you not two years later. Did you get my application from the creditor on the home loan. Did you see I declared additional earnings. So your comments on exaggerated earnings are unfounded.
That is where the disappointment starts. Evaluating the monthly repayments to the current income. When you apply for credit you are assessed on what you are earning and not future earnings. Before you publish these facts make sure that you know your facts.
My first application that I app**** was for a home loan . Assessment was done and all income declared even my extra income. At that time I was earning R22000 per month and had R6588 at my disposal to use. This is Standard assessment done on my financial status in 2020. All other credit given was directly there after.
Look at your assessment of reckless lending based on the repayment of R33 700. In 2020 when credit was granted was I earning that salary, no. So how can you do an assessment of reckless lending on future earnings. Such assessment are plain not worth the paper it was written on. If this is how Finfix does assessment then I have a problem with your services and definitely am worried about the way you look after customers rights. I don’t think that this is the guidelines given by the National Credit Regulator on assessment of reckless lending to be done on future earnings. The credit should be assessed on the time the bank granted it to you not two years later. Did you get my application from the creditor on the home loan. Did you see I declared additional earnings. So your comments on exaggerated earnings are unfounded.
GU
Gustav U's update08 Feb 2022, 09:25
Reviewer Update
Good day,
That is where the disappointment starts. Evaluating the monthly repayments to the current income. When you apply for credit you are assessed on what you are earning and not future earnings. Before you publish these facts make sure that you know your facts.
My first application that I app**** was for a home loan . Assessment was done and all income declared even my extra income. At that time I was earning R22000 per month and had R6588 at my disposal to use. This is Standard assessment done on my financial status in 2020. All other credit given was directly there after.
Look at your assessment of reckless lending based on the repayment of R33 700. In 2020 when credit was granted was I earning that salary, no. So how can you do an assessment of reckless lending on future earnings. Such assessment are plain not worth the paper it was written on. If this is how Finfix does assessment then I have a problem with your services and definitely am worried about the way you look after customers rights. I don’t think that this is the guidelines given by the National Credit Regulator on assessment of reckless lending to be done on future earnings. The credit should be assessed on the time the bank granted it to you not two years later. Did you get my application from the creditor on the home loan. Did you see I declared additional earnings. So your comments on exaggerated earnings are unfounded.
That is where the disappointment starts. Evaluating the monthly repayments to the current income. When you apply for credit you are assessed on what you are earning and not future earnings. Before you publish these facts make sure that you know your facts.
My first application that I app**** was for a home loan . Assessment was done and all income declared even my extra income. At that time I was earning R22000 per month and had R6588 at my disposal to use. This is Standard assessment done on my financial status in 2020. All other credit given was directly there after.
Look at your assessment of reckless lending based on the repayment of R33 700. In 2020 when credit was granted was I earning that salary, no. So how can you do an assessment of reckless lending on future earnings. Such assessment are plain not worth the paper it was written on. If this is how Finfix does assessment then I have a problem with your services and definitely am worried about the way you look after customers rights. I don’t think that this is the guidelines given by the National Credit Regulator on assessment of reckless lending to be done on future earnings. The credit should be assessed on the time the bank granted it to you not two years later. Did you get my application from the creditor on the home loan. Did you see I declared additional earnings. So your comments on exaggerated earnings are unfounded.
FinFix's replyOfficial
08 Feb 2022, 09:34Kindly note that the Home Loan you are referring to is a joint bond application. Therefore both parties income was considered when granting credit. We will forward you all the documents received from the mentioned credit provider.
FinFix's reply08 Feb 2022, 09:34
Official
Kindly note that the Home Loan you are referring to is a joint bond application. Therefore both parties income was considered when granting credit. We will forward you all the documents received from the mentioned credit provider.
GU
Gustav U's updateReviewer Update
08 Feb 2022, 09:57Yes, but on this assessment it stipulates the assessment done by the bank on me and what income I have at my disposal to do repayments when I app**** for the loan.. If they granted me Credit card, vehicle finance and revolving credit for R14000 of repayment and according to the the Home loan application I only have R6588 disposable income . Then there is a problem don’t you think so.
The joint application has two individuals assessment done and a disposal income for each done to decide if the grant the home loan yes or no. Then this expenditure is put on your credit credit.and considered with any credit application. The home loan credit on my credit report is R24000. How do you grant further credit if you according to expenses already indebted.
The joint application has two individuals assessment done and a disposal income for each done to decide if the grant the home loan yes or no. Then this expenditure is put on your credit credit.and considered with any credit application. The home loan credit on my credit report is R24000. How do you grant further credit if you according to expenses already indebted.
GU
Gustav U's update08 Feb 2022, 09:57
Reviewer Update
Yes, but on this assessment it stipulates the assessment done by the bank on me and what income I have at my disposal to do repayments when I app**** for the loan.. If they granted me Credit card, vehicle finance and revolving credit for R14000 of repayment and according to the the Home loan application I only have R6588 disposable income . Then there is a problem don’t you think so.
The joint application has two individuals assessment done and a disposal income for each done to decide if the grant the home loan yes or no. Then this expenditure is put on your credit credit.and considered with any credit application. The home loan credit on my credit report is R24000. How do you grant further credit if you according to expenses already indebted.
The joint application has two individuals assessment done and a disposal income for each done to decide if the grant the home loan yes or no. Then this expenditure is put on your credit credit.and considered with any credit application. The home loan credit on my credit report is R24000. How do you grant further credit if you according to expenses already indebted.
FinFix's replyOfficial
08 Feb 2022, 10:01We will also forward you the affordability assessments we are in receipt of. You can review these yourself. Also take note of any claims of additional income on your side and the expenses you listed.
FinFix's reply08 Feb 2022, 10:01
Official
We will also forward you the affordability assessments we are in receipt of. You can review these yourself. Also take note of any claims of additional income on your side and the expenses you listed.
GU
Gustav U's updateReviewer Update
08 Feb 2022, 10:08Yes , would appreciate it. Application was done with all income declared and mentions extra income. Will you be redoing the assessment on reckless lending when granted on 2020 as it should be.
GU
Gustav U's update08 Feb 2022, 10:08
Reviewer Update
Yes , would appreciate it. Application was done with all income declared and mentions extra income. Will you be redoing the assessment on reckless lending when granted on 2020 as it should be.
FinFix's replyOfficial
08 Feb 2022, 10:25On the vehicle finance you declared an income of R55800.00 with expenses totaling R22000.00 leaving you with a surplus of R33800.00 (an R8000 car allowance was also mentioned.) We will assess according to the income DECLARED by yourself in your affordability assessments as should be.
FinFix's reply08 Feb 2022, 10:25
Official
On the vehicle finance you declared an income of R55800.00 with expenses totaling R22000.00 leaving you with a surplus of R33800.00 (an R8000 car allowance was also mentioned.) We will assess according to the income DECLARED by yourself in your affordability assessments as should be.