Finfix bad account Department

This I am writing with mix feelings.

Overall i was happy with my experience. Every time I called had a question, it was answered immediately and that made happy and confident they are on top of things.

This is where my confidence and Happiness turns into frustration and anger. When I was coming to the end of my term and outstanding debt I've noticed there was discrepancies according to finfix I still had 4 months left to pay while standard bank inform me my account was settled. Luckily only 2 months additional payments was made, I am now in the unfortunate frustrating process of claiming those two installments back from standard bank directly 6 months later with no clear answer as to when it will be resolved and I feel that is where finfix l dropped the ball hugely.