FInfix aka Afriskuld does not give feedback on queries

I have been with Finfix since November 2019 and I must say that in the beginning I was impressed with how quickly they got the court order done, but since then I have had instances where I have queried discrepancies on my account with no feedback. I have accounts that have been paid off for almost a year now and I have the statements from the debtor to prove, that they are still distributing funds, and I have debtors phoning me about accounts in arrears which should have been taken care of from the Finfix side. When I query these incidents I am told that it will take some time to get me feedback with all sorts of sorry excuses. I never get any feedback from them, yet they keep changing the underwriters of the insurance policy and are quick to let you know that is being changed. They have now also started Afriskuld but they cannot manage the clients they have currently. I would not recommend them to anyone.