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Ricardo O

1 reviews | Active since Nov 2024

01 Nov 2024, 07:57

Extremely Poor Experience - Stay Away

From the start, my experience with FinFix / Afriskuld has been disappointing. The onboarding process lacked transparency, failing to fully disclose the steps involved and the total costs expected. This left a sense of being misled, as clear communication is essential in managing debt.

Furthermore, the feedback turnaround time has been alarmingly poor. Communication has been slow, requiring multiple follow-ups just to get basic updates. This inefficiency adds unnecessary stress to an already challenging situation.

Overall, I cannot recommend FinFix / Afriskuld. Their lack of transparency and slow communication are significant red flags. It’s crucial for a debt review company to provide clear information and timely responses, and unfortunately, this company has not met those expectations. I would advise looking elsewhere for debt review services.

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Replies (4)
FinFix
FinFix's reply01 Nov 2024, 08:08
Official
 Hi Ricardo, 
Thank you for bringing this to our attention. We take these complaints very seriously. We will investigate the matter and provide feedback as soon as possible. 
Best Regards, FinFix Team 
FinFix
FinFix's reply01 Nov 2024, 10:03
Official
Hi Ricardo,

Our office has tried to get in touch with you but, unfortunately, couldn't reach you on the number we have. Could you please let us know when it would be convenient for us to call you?

Best Regards,
FinFix Team
FinFix
FinFix's reply06 Nov 2024, 17:12
Official
Hi Ricardo, 

After reaching out to you, our team has taken measures to resolve the ticketing issue that led to the delay in response time. We are committed to providing clear communication and timely support, and your feedback has helped us make improvements in these areas.

Please let us know if there is anything more we can assist you with or if any concerns remain unaddressed. Our goal is to ensure that you feel fully supported throughout your journey with us.

Thank you once again for your patience and understanding.
Best Regards, 
FinFix Team
FinFix
FinFix's reply14 Nov 2024, 15:33
Official
 Hi Ricardo,
Thank you for taking the time to share your feedback. We’ve reached out to ensure that all your queries are resolved, and we’re glad to hear that you're satisfied and don't require any further assistance at this time.

If you have any additional questions or need support in the future, please don’t hesitate to let us know—we’re here to help!  
Best Regards, 
FinFixTeam