Everytime I phone th...

Dear Wayne, we have investigated the matter and we would like to report the following: When assessment was done by Finsafe you agreed to have the specified loan excluded from your policy with Finsafe. Finsafe has since paid your claim (according to your feedback) on the accounts covered by said policy. FinFix is a seperate entity from your insurance houses. Payments on your policy paid towards your debt to Finsafe via FinFix were made thus the said policy paid out. We are not responsible for the payments that are to be allocated towards insurance policies not included in your FinFix payment plan. FinFix has however allocated R321.26 monthly towards your insurance with with said credit provider according to our payment plan. We have received a final acceptance from said credit provider on this plan. FinFix will escalate the matter with said credit to assist in the matter. We however cannot take responsibility for your credit providers failure or refusal to pay out on claims.