JV
Johannes V
1 reviews | Active since Apr 2023
21 Apr 2023, 12:07
Bad Service - Refund
I simply asked for a refund of my April 2023 payment as I urgently need it to pay for new tyre as a pothole destroyed it and then me having to go to the dr as well as I have had to postpone my appointments. I really think that Finfix is being difficult with this and it is bad service PERIOD
Helpful (0)
Replies (2)0
Replies (2)
FinFix's replyOfficial
24 Apr 2023, 07:49Good day,
Thank you for bringing this under our attention.
Please note that we always endeavor to remain fully compliant with the NCR. Your April payment is only your second payment with us and you are also saving over R2500.00 per month from what your contractual instalments were.
Missing any payment in the process causes a delay in timelines which might make your creditors terminate the process. It is in your best interest that we explained that the instalment cannot be missed as your creditors will give you a second chance but not a third or fourth.
One of our consultants will be in contact with you should you need any further assistance.
Have a good day.
Thank you for bringing this under our attention.
Please note that we always endeavor to remain fully compliant with the NCR. Your April payment is only your second payment with us and you are also saving over R2500.00 per month from what your contractual instalments were.
Missing any payment in the process causes a delay in timelines which might make your creditors terminate the process. It is in your best interest that we explained that the instalment cannot be missed as your creditors will give you a second chance but not a third or fourth.
One of our consultants will be in contact with you should you need any further assistance.
Have a good day.
FinFix's reply24 Apr 2023, 07:49
Official
Good day,
Thank you for bringing this under our attention.
Please note that we always endeavor to remain fully compliant with the NCR. Your April payment is only your second payment with us and you are also saving over R2500.00 per month from what your contractual instalments were.
Missing any payment in the process causes a delay in timelines which might make your creditors terminate the process. It is in your best interest that we explained that the instalment cannot be missed as your creditors will give you a second chance but not a third or fourth.
One of our consultants will be in contact with you should you need any further assistance.
Have a good day.
Thank you for bringing this under our attention.
Please note that we always endeavor to remain fully compliant with the NCR. Your April payment is only your second payment with us and you are also saving over R2500.00 per month from what your contractual instalments were.
Missing any payment in the process causes a delay in timelines which might make your creditors terminate the process. It is in your best interest that we explained that the instalment cannot be missed as your creditors will give you a second chance but not a third or fourth.
One of our consultants will be in contact with you should you need any further assistance.
Have a good day.
FinFix's replyOfficial
24 Apr 2023, 09:01Dear Johan, you can have your instalment/debt order reversed with your bank. We unfortunately cannot process a refund since you will still be able to reverse the payment after the refund has been allocated. We have unfortunately had issues with this in the past. Kindly contact your bank to affect the same.
FinFix's reply24 Apr 2023, 09:01
Official
Dear Johan, you can have your instalment/debt order reversed with your bank. We unfortunately cannot process a refund since you will still be able to reverse the payment after the refund has been allocated. We have unfortunately had issues with this in the past. Kindly contact your bank to affect the same.