RVdM
Roviette Van der Merwe
1 reviews | Active since Oct 2010
16 Aug 2024, 08:36
Bad Customer Service from FinFix
I joined Finfix in August 2023. We settled all our outstanding accounts except for our homebond and one vehicle in April 2024. It has been 4 months; and we still do not have all the paid up letters. Debtors are still phoning us everyday. I have been paying FinFix a monthly installment for my homebond and vehicle and yesterday I received a mail from the bank that they want to cancel my bond and reposes my house. When I send mails, they do not reply. When I phone to speak to the consultant that works with my account, she is always busy and i am told she will phone me back. She never does.
I am at my wits end and really upset.
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Replies (1)
FinFix's replyOfficial
16 Aug 2024, 09:40Hi Roviette,
We believe that our Customer Care agent, Sammy, has already been in contact and explained the challenges we experienced to get all the paid up letters, but we are relentlessly following up to get this resolved ASAP. She has also prioritized resolving the minor issue with the bond and will keep you updated as it resolves.
Thank you for your patience.
Kind Regards,
Afriskuld Span
We believe that our Customer Care agent, Sammy, has already been in contact and explained the challenges we experienced to get all the paid up letters, but we are relentlessly following up to get this resolved ASAP. She has also prioritized resolving the minor issue with the bond and will keep you updated as it resolves.
Thank you for your patience.
Kind Regards,
Afriskuld Span
FinFix's reply16 Aug 2024, 09:40
Official
Hi Roviette,
We believe that our Customer Care agent, Sammy, has already been in contact and explained the challenges we experienced to get all the paid up letters, but we are relentlessly following up to get this resolved ASAP. She has also prioritized resolving the minor issue with the bond and will keep you updated as it resolves.
Thank you for your patience.
Kind Regards,
Afriskuld Span
We believe that our Customer Care agent, Sammy, has already been in contact and explained the challenges we experienced to get all the paid up letters, but we are relentlessly following up to get this resolved ASAP. She has also prioritized resolving the minor issue with the bond and will keep you updated as it resolves.
Thank you for your patience.
Kind Regards,
Afriskuld Span