Another issue with Finfix

On 19 July 2024 I settled one of my accounts which makes a big dent in my overall debt. I provided the paid up letter as soon as I received it. Original case number: 35691. I was assured that their system was updated and that this account would be marked as settled and the funds I paid towards this account would be distributed equally towards other accounts so they can be settled quicker. However with no real surprise as it took FinFix 6 months after I settled my vehicle to sort it out that the funds don't get deducted anymore. On receiving my latest statement not only was the settled account not marked as settled with an outstanding balance of 0 but also all my accounts have a bigger outstanding amount that previous months (how on earth is this possible). Also on one of the accounts the instalment amount is double than per normal due to non payment (statement directly from bank). Where did the funds go that were supposed to be distributed equally for the settled account. The debt review process is hard enough without having issues with the debt counsellor constantly on matters that is rather straight forward. Outstanding balances from the bank on what I actually owe and according to FinFix what I owe is not acceptable and the excuse of estimate values just isn't good enough. I need the settled account to reflect and funds distributed to the other accounts to be as promised. I logged another ticket on Sunday to state the issue. Another one on Tuesday. No word. Also funds get deducted from my account on the 1st. The banks receive their money on the 10th and I get spammed with late payment notifications. Please resolve this soonest. Not dealing with such a issue for months on end again. Very dissatisfied.