NH
Natashia H
1 reviews | Active since Oct 2015
06 Feb 2026, 16:44
All is not as it seems think twice about doing business here.
I would not advise people to go under debt review with them. You pay a abominimal amount the first 3 months then your creditors don't get paid for 3 months. They stretch your payment years out, with 2 to 3 years longer. They say they you have to pay a R800 policy monthly in the event something happens to you thats a lot. I cancelled their service before my payment was due and they sent mails to my creditors stating I'm not paying them. They sent an awful letter and endless calls. Then now i got a email with an invoice for aftercare fees R280 and sundry fee of R2771.74.
Helpful (0)
Replies (1)0
Replies (1)
FinFix's replyOfficial
06 Feb 2026, 20:55Thank you for your feedback, Natashia. We are sorry to hear that you are unhappy with your experience. Matters relating to debt review fees, payment distribution, insurance cover, and aftercare charges are regulated and explained to clients as part of the formal onboarding and disclosure process. However, we understand that if anything is unclear or feels unexpected, it can be very concerning.Because your account details and correspondence with creditors are confidential, we cannot address the specifics on a public platform. We would like the opportunity to review your file and the communication history in full to respond properly and fairly.A senior member of our Client Care team will contact you directly to go through your concerns, clarify the fee structure and timelines, and address the invoice you mentioned.We take complaints seriously and are committed to resolving them transparently.Kind regards,
The FinFix Team
The FinFix Team
FinFix's reply06 Feb 2026, 20:55
Official
Thank you for your feedback, Natashia. We are sorry to hear that you are unhappy with your experience. Matters relating to debt review fees, payment distribution, insurance cover, and aftercare charges are regulated and explained to clients as part of the formal onboarding and disclosure process. However, we understand that if anything is unclear or feels unexpected, it can be very concerning.Because your account details and correspondence with creditors are confidential, we cannot address the specifics on a public platform. We would like the opportunity to review your file and the communication history in full to respond properly and fairly.A senior member of our Client Care team will contact you directly to go through your concerns, clarify the fee structure and timelines, and address the invoice you mentioned.We take complaints seriously and are committed to resolving them transparently.Kind regards,
The FinFix Team
The FinFix Team