Telkom insurance Phone claim

Good day

I am very disappointed with the Telkom Finrite issurance, i have been calling for my phone that i lost and a lodged a claim since two moths back on April. I understand it was the Corona that delays the process. But ever since we have been in lockdown four i have been told different stories.

I believe as a customer i deserve the truth, i was told at 1st that i would be given the iphone 7 128 gig that was lost, then i was told its not available in stock. I was then told to choose from the iphone 8, I did that, then was told iphone 8 is not available i must choose the SE which i did. Now today i'm told i should choose the seven and they will contact the supplier. I have paid the access fee of R1230 which you required and i have been paying for the insurance never have i skipped but i feel im treated like a fool.

I am really fed up and i would like to get feedback on what is going on because i cant be told different stories every time i call, I am fed up because i require a phone for my work. I f i could get feedback on what is going on and way forward.

Please contact me on *** Case ***