POOR CUSTOMER SERVICE

I took out a Samsung A71 end of May. The Somerset Store was offline that day. I went back 5 days later. They were still offline. I went to the Parow Centre branchI called Finrite sales. They said they will assist me with insurance of the handset. I called last week and was advised that the agent gave me the wrong information and yhe agent no longer works there. I must go to the telkom store to have my phone insured. I am at the telkom store in Parow Centre and the consultant says he cannot insure my phone. I had 7 days to insure the phone. For 3 months I've gone to telkom stores every month end to have it insured they were offline. 4 telkom stores were offline. I have 20 months left of this contract and telkom or Finrite can help me. WHEN THEY ARE OFFLINE TO INSURE THE PHONE. THIS IS AM R11 000 PHONE. I FEEL LIKE TELKOM AND FINRITE ARE NOT CONCERNED ABOUT THE COSTS I WILL HAVE TO PAY SHOULD ANYTHING HAPPEN TO THIS PHONE. IT IS NOT MY FAULT THAT TELKOM IS FOREVER OFFLINE. I HAVE BEEN A TELKOM CLIENT FOR 3 YEARS STRAIGHT. AND TODAY I AM AT A LOSS FOR WORDS. WHO IS GOING TO TAKE RESPONSIBILITY FOR TELKOM BEING OFFLINE? ME OR TELKOM OR FINRITE? BECAUSE NONE OF YOU ARE HELPING ME AND I AM FRUSTRATED TO THE POINT OF NEVER EVER WANTING ANYTHING TO DO WITH TELKOM AGAIN. WHAT AM I SUPPOSED TO DO? WHY WON'T TELKOM OR FINRITE GO THE EXTRA MILE FOR SOMETHING THAT WAS OUT OF BOTH OUR HANDS. I AM PREGNANT I AM A STUDENT I AM A MOTHER AND A WIFE. THIS IS REALLY NOT SOMETHING I SHOULD BE STRUGGLING WITH FOR FOUR MONTHS!!!!! CAN SOMEBODY PLEASE HELP ME?