Based on recent customer reviews, Finelo draws sharply divided feedback. A smaller group of learners praise the app as a clean, well paced introduction to financial literacy, singling out the AI chart analyser, simple lessons and responsive support. The dominant complaint, however, is advertising that suggests AI will trade a small deposit, when buyers instead receive a training course. Reviewers in South Africa report low advertised joining fees followed by far larger card deductions for AI toolkits or mentors, recurring subscription debits they say were never explained, and refunds that are refused, part paid or endlessly delayed.
TrustIndex
3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Finelo
What do customers say about Finelo?
Based on recent customer reviews, Finelo draws sharply divided feedback. A smaller group of learners praise the app as a clean, well paced introduction to financial literacy, singling out the AI chart analyser, simple lessons and responsive support. The dominant complaint, however, is advertising that suggests AI will trade a small deposit, when buyers instead receive a training course. Reviewers in South Africa report low advertised joining fees followed by far larger card deductions for AI toolkits or mentors, recurring subscription debits they say were never explained, and refunds that are refused, part paid or endlessly delayed.
Is Finelo trustworthy?
Finelo has a TrustIndex of 3 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. Hellopeter has tracked Finelo across 45 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2020
Keeping your money for ransom
Do not make the mistake, these people advertise falsely and also deducts more then you chose to pay and only admit to 1 amount out of 3 deducted. The platform also made me struggle to login through the two-authenticator. Then theh want you to start reading and studying how to trade.Waste of tkme and energy unless you have the time to waste and money to waste. These people keep your money fir ransom that you only made a mistake by paying to them to see if it works like they are advertising.It is only because I have to rate the 1 star for the comment/review section to open,that it why I pressed it, otherwise I would've put a big pond of **** there.
1 reviews | Active since Jul 2020
Keeping your money for ransom
Do not make the mistake, these people advertise falsely and also deducts more then you chose to pay and only admit to 1 amount out of 3 deducted. The platform also made me struggle to login through the two-authenticator. Then theh want you to start reading and studying how to trade.Waste of tkme and energy unless you have the time to waste and money to waste. These people keep your money fir ransom that you only made a mistake by paying to them to see if it works like they are advertising.It is only because I have to rate the 1 star for the comment/review section to open,that it why I pressed it, otherwise I would've put a big pond of **** there.
1 reviews | Active since Jun 2026
Deducted my money without an agreement to do so
Thank you Helopeter Finelo paid back my money. They must stop these funny act taking someone money without an agreement it's *****ing. Thank you Finelo.com for paying back my money.
1 reviews | Active since Jun 2026
Deducted my money without an agreement to do so
Thank you Helopeter Finelo paid back my money. They must stop these funny act taking someone money without an agreement it's *****ing. Thank you Finelo.com for paying back my money.
1 reviews | Active since Jul 2024
Beware of Finelo
****mers - not Bot Trading at all and once they have your card details , deductions are just made without consent - and no chance of refund . Definitely stop your card if you have made any kind of payment to Finelo .
1 reviews | Active since Jul 2024
Beware of Finelo
****mers - not Bot Trading at all and once they have your card details , deductions are just made without consent - and no chance of refund . Definitely stop your card if you have made any kind of payment to Finelo .
1 reviews | Active since Sept 2013
Not worth the money
Not sold as a subscription, but as soon as your time is up on your very useless course, a huge subscription amount is all of a sudden deducted - and they don't give refunds - when I complained I was told that they can't refund me, but can give me a four week 'free' access - for the time the subscription has already paid for. It's also advertised as teaching you how to use AI to trade, but in fact all it is is a training platform no different from any other where you have to pay even more money to gain access to their AI assistants. Not worth any money, never mind the huge amounts they charge you.
1 reviews | Active since Sept 2013
Not worth the money
Not sold as a subscription, but as soon as your time is up on your very useless course, a huge subscription amount is all of a sudden deducted - and they don't give refunds - when I complained I was told that they can't refund me, but can give me a four week 'free' access - for the time the subscription has already paid for. It's also advertised as teaching you how to use AI to trade, but in fact all it is is a training platform no different from any other where you have to pay even more money to gain access to their AI assistants. Not worth any money, never mind the huge amounts they charge you.