STAY AWAY FROM THEM THEY TAKE YOUR MONEY AND DONT CARE ABOUT THE QUALITY OR SERVICE THEY GIVE YOU

Do not deal with this company they take your money, always reschedule the work never commit to times and the sales person Pansy Sithole is utterly rude and obnoxious and has no problem telling a customer that is complaining about the quality of work and product they received that she is done with you!!!! They deliver dead grass and tell you as the paying customer they too busy for three consecutive days for a manager to call you back!!!!!! This is daylight ******* and you should be ashamed of doing business like this!!!!!

Response to Fine Line Landscaping Review response by “So Called Owner”: No sorry now you are just blatantly lying to save face on social media platforms!!!! Despite repeated calls to your company the job was initially meant to occur on Monday the 03rd September, however due to requiring payment in full upfront I requested with Kabelo via WhatsApp on the 01st September that he speak to your manager/boss about a 60% upfront and 40% balance on completion, which I only received a call from your offices on the Monday 04th September at 08:13 advising that he will not accept that and that payment is 100% upfront only, at this point I then requested that I send a Legally binding purchase agreement for his review which I submitted via email at 17:32 on the 04th September in order to protecting myself from any potential ***** or ****s and received the signed copy back from your offices at 10:47 on the 05th September despite the purchase agreement clearly outlining that the installation was meant to occur on the 05th September and should it not be possible that it remained the responsibility of Fine Lines Landscaping to advise accordingly, instead at 11:10 on the 05th September I had to email your offices and request date of installation at which point I received a response stating that the installation can be done either the Thursday or Friday and I confirmed for the Friday being the 08th September via email at 15:35 and clearly requested for access control into my complex time of arrival and how many people would be sent to site. On the morning of the 06th September at 09:14 I received a response via email from your offices stating that the job was scheduled for the 08th September and that ETA and number of stall will be communicated on Friday morning with myself, I responded at 09:49 advising that I need to know the ETA and number of staff by 5pm the following day in order to ensure they gain access and that the onsite caretaker was aware of the job and to oversee it, I then received a response at 12:15 from your offices that they would confirm the time and staff before 17:00 tomorrow being the 07th September. Despite the above undertaking and commitment, this was overlooked and no advise or email was received by 17:00 on the 07th September, instead I received a phone call from Pansy Sithole on the evening of the 07th September via your office lines at 18:33 which I unfortunately missed but returned her call at 18:34 and discussed my concern in the fact that no commitment or the lack of adhering to their own assurances to a customer is alarming and that I was then advised the job was booked for tomorrow the 08th September at 15:00. During this conversation I raised my extreme concerns on the time of installation as I had booked and paid for the removal of existing grass and levelling of the grounds prior to the placing of the new grass. I was then asked to reschedule for Saturday the 09th September by Pansy at which point I told her that I was unable to due to prior commitments and again advised that this work was meant to occur the Monday the 04th September as discussed when she was onsite doing measurements on the afternoon of the Thursday 31st September and due to teams running behind on jobs they were not able to stick to the initially arranged and agreed date of installation being the Friday 01st September thus it was then rescheduled for Monday the 03rd September which never actually happened with no communication or advise as to why, instead yet again the word given by Pansy was disregarded. I was highly concerned on the time my job was booked as I know my garden and the lighting when it gets dark which I expressed to Pansy and was “politely” advised that I am always being negative and that the team will finish the same day. I then requested assurance from Pansy that the team due to the past experiences with them always running late or behind schedule will indeed be onsite at 15:00 and was told she cant control the roads or traffic but if they late she will let me know well before time – THIS NEVER HAPPENED!!!! Instead I received a Whatsapp from the “Driver” at 12:53 firstly addressing me as sir and asking for my address – Now if my job was booked how does your driver not even have that information???? At 13:50 I called your offices to enquire on the status of the driver and delivery and to confirm if all is on track for 15:00, at which point Elina advised she would find out and return my call – which she did at 13:54 to confirm the driver was 15Minutes away with the grass and the teams will come after the grass was delivered in a second truck. At 15:11 I called and spoke to Elina to find out what was happening as no truck arrived and was advised she would get back to me which she never did. I called the driver at 15:17 and he also said he is 15Minutes away but could not even tell me what area he was in. At 15:19 I called Pansy and she told me they will be there and it is one truck with the team and grass so completely contradicting what Elina advised earlier and that I must leave the driver to drive and just be patient…… The team finally arrived well after 4pm and could barely even communicate in English with the exception of one staff member – they sent four guys and only two worked while one had the audacity to take a seat on my sons kick boxing bag due to us disassembling it for this job. The team that was sent didn’t even know what all they were meant to do or what sections to cover which is poor planning and poor business running as Pansy lacked in relaying important information pertaining to my grounds to her team. The team left well after 19:00 and watered the grounds prior to leaving and due to the fact that my garden was already dark I was unable to actually evaluate the grass or installation, I did however call Pansy on Saturday the 09th September at 11:05 to relay that the grass was not laid right with massive gaps everywhere and that due to the time the team left I was unable to relay this the day before and that the grass was not levelled out which I paid for and that there were massive dead sections which will inevitably kill the surrounding grass at which point I was advised that I must take photos and she will get back to me, which I then questioned when and was very rudely told that “She is done with me”. I then called your offices and requested to speak to the owner and was advised they don’t give out his contact information or name, I then requested to speak to Elina’s boss Simba and was advised he is busy and will return my call and that I can email my complaint, in which I did on Saturday 09th September at 15:48 clearly indicating my level of unsatisfaction and requesting that Simba call me to discuss this matter. It is now Monday the 11th September at 12:38 and I am still waiting for a member of the managing team to contact me. When calling earlier I was advised by Elina and Pansy that they are busy!!!!!!!!!! So now go ahead put the blame on another customer when you clearly have absolutely no level of service whatsoever and don’t give a damn about your clients or the impact that word of mouth can have on the standing, and reputation of your company!!!!!!!!!!!!!! Tell me I was the one that was unreasonable and unwilling to accommodate your company because the above are clear facts outlined for all potential customers to STAY CLEAR OF YOUR SO CALLED BUSINESS!!!!!!!!