No service from fine lines landscaping

Before ordering o line, I phoned fine lines landscaping on Tuesday 13 Sept and asked if they would be able to deliver on Friday 16 Sept. I had a landscaper booked for the Saturday and I needed 2m³ compost.The sales consultant, Leepolla assured me it was possible and then I placed the order. He continued to send me an e-mail confirmation that they will deliver on Friday 16Sept.

On Friday 16 Sept I phone him and ask what time to expect delivery. At first he could not find my name on the delivery list. He phoned me back and assured me that they will still deliver on specified date. My husband phoned an hour later to also confirm delivery. He promised that delivery truck will arrive between 2 and 5 pm.16h45 I phone again to ask where they were. Leepolla phoned me back and said he could not reach the truck driver but they should arrive at any moment. At 17h30 I phone him again and now truck driver decided to turn around. Did not receive delivery.

I was forced to go out and buy 66 bags of compost at the last minute because of their bad service.