Fine Lines Landscaping - TERRIBLE SERVICE!

Contacted Fine Lines Landscaping on Tuesday, 30 August 2022 enquiring on whether they could supply and deliver LM grass to Faerie Glen, Pretoria, on Thursday, 1 September 2022. Customer service was good until just after Fine Lines Landscaping received proof of 100% upfront payment. Fine Lines Landscaping confirmed that grass would be delivered on Thursday afternoon between 13h00 and 16h00. Arranged for someone to install grass on Thursday afternoon. Received a phone call from Fine Lines Landscaping on Thursday afternoon that they were behind in their deliveries and would not be able to deliver on Thursday afternoon. Rearranged for person to install grass on Friday morning after Fine Lines Landscaping confirmed that grass would be delivered before 10h00 on Friday morning. By 11h00 grass was not yet delivered. Contacted Fine Lines Landscaping and requested to confirm when grass would be delivered. No response. By 11h30 I enquired again on when grass would be delivered and advised that if not delivered by 12h00 order was to be cancelled and refund was to be made as I had other plans for Friday afternoon. By 14h00 I was contacted by Fine Lines Landscaping and advised that grass would be delivered just after 14h00. I arranged for 3 additional people to help with installation of grass. When I arrived at home after 15h00, all 4 guys I contracted to install the grass were sitting outside on the pavement still waiting for grass to be delivered. I contacted Fine Lines Landscaping informing them that it was unacceptable, requested order to be cancelled and forwarded banking details for refund. Fine Lines Landscaping given choice to either do refund or install grass themselves at no additional charge. Fine Lines Landscaping confirmed in writing that refund would be done on Saturday, 3 September 2022. No proof of payment in respect of refund received and refund does not yet reflect in my ban account. Fine Lines Landscaping informed in writing that next step is the Consumer Protection Board.