Disappointed with Service, team never arrived and poor attitude from Sales rep. ...refund also delayed

I arranged for a large delivery (R12k+) of Lawndressing and Compost and a team to do the spreading. I had to cancel work appointments to be at my property to meet this team who never showed up just for them to miss the second arrangement and then to get attitude from the sales person - Pansy Sithole. Fine Lines Landscaping did not keep to arrangements and missing promised timelines. I had to make a couple of calls to track progress, We first had an agreement for the team to arrive in the morning of 16 August 2022 and complete the task on that day. I called at 09:30 to find out where they are and be told the team is running behind and they will arrive at between 10 to 12 on that day. At 12:00 I get told the team is still busy on another site. I eventually cancelled my order only to be told by them they will "consider" my refund only the next week.