Rude Norma

I would like to a complaint, I just recently made a call to the fine fragrance call center and the lady who who answered was Noma who had a very bad customer service, from her phone etiquette. When she answered the the call she didn’t greet, welcome me or ask how could she be at my service. I further greeted her and asked who I was speaking to she responded and kept quiet and i further explained why I was calling she told me I’m not the first to call regarding this query I must wait for dispatching number. I clarified my reason for the call as I felt that she didn’t understand what the query was about, before I could finish she said order number I asked what about order number? And then told her I was not happy with her service and we had a back and forth altercation about that, I really think she needs to work on her customer service even her tone during the entire conversation she sounded sleepy I even asked if she was sleeping and she said maybe!!!