Poor customer service

I traveled to the Olivedale Fine Fragrance shop, but when I arrived, I found it closed. A notice on the window indicated that the shop had moved to Northriding Commercial Park Unit 2.

I called the customer care number to confirm the new address and to check if I would be able to make a purchase at the Northriding location. The agent assured me that I could buy from the store.

The notice on the Olivedale shop's window displayed the same address, and there was no indication that the public was not allowed to purchase from the Northriding store.

I drove all the way from Roodepoort to the Northriding store, only to be informed upon my arrival that it was for agents only.

This was a major inconvenience and turned out to be a costly trip due to the misleading information I received from the customer care center