Poor customer Service

am not in a good space at the moment while writing this email. A couple of weeks ago I went to Alberton desk outlet were I usually buy my bottles of fine fragrance. On this this day my visit was to complain with the bottle I had which lost pressure.

It has maybe second or 3rd time doing that and,on the other occasions my complain was resolved in a good manner.

On this day, the lady told me that I am taking chances because she feels that this bottle is empty yet the bottle was not empty. I got frustrated and disrespect and left and told her she can keep the bottle.

The following day I called head office and explain what happened... The guy I spoke to said I should go back and they will give me a new bottle and He apologies on her behalf...

I never got a chance to g ok back until today 16/08/22. When I got there she took out her cell phone and called a guy by the name of Tobias. The Guy told me that, he saw the bottle and understand why the lady said what she said to me....

I really feel that this is now getting out of hand, because now my Integrity is being challenged and I am being told that, ( I am lying) . No body has a right to say that to me or anybody, let alone a paying customer. I am not going to let this go until they apologies to me and the rest of the customers that were treated with disrespect