Fine Fragrance Collection going down hill badly

i am a bit unhappy about how a new order of mine were handled.

I did my order online as i usually do monthly. I saw that you dont have the 50 ml anymore for some reason. i then ordered the small bottles of a few fragrances.

Online it showed as available and i ordered and paid for the four bottles. Today i received a phone call that two of the fragrances were not available. Please explain to me why it shows available then on line?

I asked the lady Thoko to please phone me back after two hours so that i can give replacement orders. I waited and nobody phoned me. I phoned and was put through to Thoko...very reluctantly and not really interrested she spoke to me and said that she was on lunch. I felt very unappreciated and understandably not happy and i was told again that she would have phoned...eventually...really???? The longer she waited the longer i would have to wait for my order...i told her that i was unhappy and she asked if she should cancel the whole order????? Needless to say i gave her two names for perfumes in the olace of the ones that wasnt available and guess what....it is also not available....?????

If you have people on your team like this not really caring about customer service or not really giving a damn this would be so bad for your business..as i business owner myself i would have found this behaviour unaccepable.

One other thing...why are you taking away so many perfumes? I order about R800 worth of perfume monthly except for Desember when i order about R3500 but this makes me wonder if i shouldnt invest my time and money in finding another perfume supplier.

Kind Regards Sonja McDonald ***