Unreliable Lyntjie - Nelspruit Office Sonpark

I have been renting a place with this company since October 2022, and it has been an absolute nightmare. I relocated to White River from Johannesburg with an urgent need for a place close to my workplace. This rental agency had a property available, and I thought it would solve my problems. Little did I know that this would turn out to be the worst experience of my life.

My rental agent, Lyntjie, seemed great and attentive when I was signing the lease agreement. She followed up with me consistently to ensure all the documents were signed, the admin fees and deposit were paid, and everything seemed perfect to secure me as a tenant. However, that was just a facade.

From the very beginning, when we conducted the house inspection, Lyntjie rushed me through the process. She acknowledged the broken window, the pathetic condition of the stove, the moldy walls in the bathroom, and the chipped tiles and cigarette burns in the bath. She assured me that everything would be fixed, and I believed her in good faith.

Now, it's been almost 8 months, and nothing has been repaired. On top of the initial issues, I discovered a leaking toilet, electricity switches that constantly trip, and numerous other problems. I have constantly informed Lyntjie about these issues and had to repeatedly nag her for assistance. She sends a maintenance worker who has visited four times but does nothing more than take measurements and promise to return for the actual repairs. Meanwhile, the stove, which I mentioned earlier, started electrocuting us while we were cooking and eventually completely stopped working. It has been a month since then, and Lyntjie keeps promising that someone will come to fix it.

My bathroom still has moldy walls, which seriously affect my asthmatic child's health. The leaking toilet emits a foul odor throughout the house, and the cracked window has only gotten worse. I've had to purchase a small stove myself because I can't afford to rely on takeaways every day.

What truly baffles me is that I am an exemplary tenant. When I moved in, I paid six months' rent in advance, and since then, I have consistently paid my rent well ahead of time. However, it seems that nobody cares about customer service in this company. Lyntjie is an unreliable agent to work with, and I am exhausted from continuously complaining about the same issues without any resolution.

I strongly advise against choosing this company for your rental needs. They have no interest in providing proper customer service, and their promises are empty.