Handing over of a disgusting and filthy property

I received keys for my dream beautiful home in Strubens Valley last night.

The state I found that house in this morning is absolutely appalling. The pool was green. The house was FILTHY!!!!!!!!!!!!!!!!!. The yard had dog **** all over the property. The agent that carried out this translation told me in a WhatsApp and email that it is not their responsibility to ensure that the house looks as decent as it was when I viewed and made an offer on the property. The principal agent Francios is aware of all this, he delivered the keys to the house himself and the only commitment he was clearly willing to do was to get the pool blue.

When I sent him the pictures this morning, he suggested that I write an email to him and they will address it with the seller. For me it's pointless. The seller has sold the house to me and left it and an absolutely inhumane condition that he was aware of. There is no way the seller is going to entertain this whole thing. My bank paid him and that's what matters to him. I was expecting to take responsibility for his intern agent's actions and sent cleaning services together with pool services to deal with this. Instead I must send an email to him so he can address it with the seller??? to what end i ask.

So i must move into a filthy home and pick up dog **** all over the yard???

I swear this experience has been totally disastrous and i am completely disappointed that an international company like yourself treats their clients this way? Or perhaps im black and this type of treatment only applies to black people? Please help me understand.