Fine & Country with zero integrity and horrible customer experience!!

If I could give zero stars, I honestly would.....what a horrible experience. My first property sale experience has literally been ruined by this very ************ property agent Travis Smith who has zero integrity and very shady. I bought a property sold by Fine & Country in the Randpark Ridge area but honestly had the worse experience....from occupational rent being waived by the agent on a side deal without my knowledge or consent, main switch and stacking door which needed to be repaired still remains unfixed, key handover was nothing like other agents do, a real let down, No fairness and objectivity in representing both the seller and purchasers interests...... really has all been about the sellers interests. Despite all of this I kept my cool. What I am not willing to accept is being ****med out of my occupational rent and utilities due. We just bought a property that registered on Friday 7th June and the OTP stated that we would only take occupation on the 1st Friday after registration which was seven days after date of registration (14th June). The OTP further makes a provision that "If the date of occupation does not coincide with the date of registration, the party enjoying occupation of the property while registered in the other party’s name will pay occupational rent and pro rata utilities" which was to be paid to the transfer attorney (Houw & Heyl). Now the transfer attorney did not pay the pro rata rent to us and on enquiry, they said the agent told them the occupational rent was waivered and we should follow up with the agent. We did not waiver the rent and did not know of this agreement or made such change in writing as per the requirements of the OTP. We followed up with the agent who told us the seller had a hard time with the property she was buying and he would help her with half of the payment for this etc (I honestly don't understand what this had to do with this agreement)....he however promised we would get the payment today. Today we get a call from the transfer attorney Louw & Heyl to state that there is no occupational rent due to us as the seller moved on the 1st friday after registration. We don't agree with this interpretation and feel there are side deals that were made between all the other parties without us or our interests taken into consideration. On reading the other appauling reviews on ****** experienced from the same branch, this all makes sense now....I could mention other incidents and frustrations that honestly were not okay during this whole process but I let it slide and did not have the energy to address but now seeing many others experienced the same from this agency and branch. I don't have to spell out that I am the only party who happens to be black and being lowballed in this transaction on a matter that is clearly provided for on the agreement and unfair that I even have to spend my time resolving. I however will not let this slide until my money is paid and am seeking legal remedies and have communicated this to all the other parties. But warning all prospective property buyers.....please be aware and do your due diligence properly on the agent you buy from before engaging. Encouraging all others who have faced these injustices to be vocal and report it to the right professional channels too, it cannot go on in 2024!!!