1 reviews | Active since Apr 2018
Unacceptable and unprofessional customer service
This company looks reputable but its service is unacceptable. I have asked numerous times for the exact time and date of the delivery of my order and I receive generic responses of "early next week", "by the end of the week", "within 5 - 7 days" and it's been two weeks and I am not closer to a definitive answer. They do not even have signatures at the end of these generic emails so you don't even know who you have been in contact with.
I don't even think their contact details are correct because no one answers the telephones. I am not sure why Samsung endorses this company as a supplier of their products. Samsung should re-evaluate who they associate with.
Hi Natalie
We apologise for the poor communication and service delivery. We have confirmed with Samsung and yourselves that your machine will be delivered on Friday. As I explained we have been caught in a perfect storm scenario, we had to move offices and IT servers including our VOIP system, we have been in a period of disrupted workflow du to public holidays and strike actions as well as our email system, and telephony having been troublesome. However, none of these issues are your issues and we are devastated that our 5-star client rating that we have worked so hard to achieve over the past 15 months since our launch has been affected. As a business we look at this as an opportunity to learn, develop and implement even better communication and client service strategies.
We apologise once again.
Hi Natalie
We apologise for the poor communication and service delivery. We have confirmed with Samsung and yourselves that your machine will be delivered on Friday. As I explained we have been caught in a perfect storm scenario, we had to move offices and IT servers including our VOIP system, we have been in a period of disrupted workflow du to public holidays and strike actions as well as our email system, and telephony having been troublesome. However, none of these issues are your issues and we are devastated that our 5-star client rating that we have worked so hard to achieve over the past 15 months since our launch has been affected. As a business we look at this as an opportunity to learn, develop and implement even better communication and client service strategies.
We apologise once again.