Order 2103 very poor client service
I am very very disappointed in the service I receive from you.
I bought my washing machine on the 16 of April and I am still waiting for delivery.
I do not get any replies on the emails I send to you. Your landline just rings and no one answers. The lady that picks up the cellphone number keeps telling met to call back or she will time and again call me back within 10 minutes and I am still waiting.
I have never received such poor service from any online retailer as I have from you.
I want to know when my washing will be here and why is it taking so long?
How can I ever refer you to friends or family if this is the type of client service you offer?
Thank you for taking the time to listen to our apology and explanation of the events that have led to your frustration and disappointment as a client. As I said in our telephonic conversation we apologise for dropping the ball and are take full responsibility for the lack of service you have received. As I explained we have been caught in a perfect storm scenario, we had to move offices and IT servers including our VOIP system, we have been in a period of disrupted workflow du to public holidays and strike actions as well as our email system been, and telephony having been troublesome. However, none of these issues are your issues and we are devastated that our 5-star client rating that we have worked so hard to achieve over the past 15 months since our launch has been affected. As a business we look at this as an opportunity to learn, develop and impleme3nt even better communication and client service strategies. We thank again for your feedback as a client as this has tremendous value to our young organisation. Your washing macine will be delivered as per our discussion. We are sorry for your negative experience and thank you once again for your feedback.
Thank you for taking the time to listen to our apology and explanation of the events that have led to your frustration and disappointment as a client. As I said in our telephonic conversation we apologise for dropping the ball and are take full responsibility for the lack of service you have received. As I explained we have been caught in a perfect storm scenario, we had to move offices and IT servers including our VOIP system, we have been in a period of disrupted workflow du to public holidays and strike actions as well as our email system been, and telephony having been troublesome. However, none of these issues are your issues and we are devastated that our 5-star client rating that we have worked so hard to achieve over the past 15 months since our launch has been affected. As a business we look at this as an opportunity to learn, develop and impleme3nt even better communication and client service strategies. We thank again for your feedback as a client as this has tremendous value to our young organisation. Your washing macine will be delivered as per our discussion. We are sorry for your negative experience and thank you once again for your feedback.