1 reviews | Active since Apr 2018
Find Your Deal - Potential ****
I am quite frustrated and feel as though I might have been ****med. I ordered merchandise from FYD on the 12th of April 2018. I was told that delivery happens in 5 to 7 working days. It is the 30th of April and still nothing. I tried to email them and query when my order will be delivered with absolutely no assistance. I was given a number of a Wayne to call and I tried it this morning and it went straight to voicemail. I even tried the office number listed on Google.
I saw a thread on My Broadband and seems some individuals were of the opinion that this company is a ****. I have contacted the estate agent who presented me with the voucher to purchase from them - she emailed this Wayne person and requested they contact me immediately. Still nothing.
I will be contacting the Consumer Commission as section 19 of the Consumer Protection Act is being violated here. In the meantime, I would not buy anything from this online retailer.
Hi Nqobile
I apologise once again for the frustrating situation that has left you feeling sceptical and disappointed with our service delivery. We have experienced a very difficult period in that we moved premises and our hosting service provider at the same time. The unforeseen technical issues resulting in emails not being received timeously as well as the VOIP telephony not working. Thankfully these issues have resolved which will enable to continue providing the exceptional service that our clients deserve and have experienced consistently since our inception
As per our telephonic discussion earlier which occurred as soon as I was notified by the Agent of your complaint, your order is on its way and we have scheduled your delivery for Thursday at the time you have requested, and hope that you will give us the opportunity to provide you the service levels you deserve.
We take responsibility for our failures and successes, in this case we have dropped the ball, and apologise sincerely.
Wayne Gosher - MD
Hi Nqobile
I apologise once again for the frustrating situation that has left you feeling sceptical and disappointed with our service delivery. We have experienced a very difficult period in that we moved premises and our hosting service provider at the same time. The unforeseen technical issues resulting in emails not being received timeously as well as the VOIP telephony not working. Thankfully these issues have resolved which will enable to continue providing the exceptional service that our clients deserve and have experienced consistently since our inception
As per our telephonic discussion earlier which occurred as soon as I was notified by the Agent of your complaint, your order is on its way and we have scheduled your delivery for Thursday at the time you have requested, and hope that you will give us the opportunity to provide you the service levels you deserve.
We take responsibility for our failures and successes, in this case we have dropped the ball, and apologise sincerely.
Wayne Gosher - MD