1 reviews | Active since May 2018
Absolutely ridiculous and unprofessional service
From the very start it has been a practice in unprofessionalism and lackadaisical behaviour from Find your deal. They had a large screen tv advertised at a certain price,which I purchased and payed for in full, only to have their manager, Wayne, call me a few hours later to tell me that they had mispriced the tv online. We worked out a deal,which amounted to me paying R550.00 extra,which I agreed to as I understood that mistakes do happen and that some one had probably entered the price incorrectly online.
Days went by,and after numerous calls and emails I had still not recieved the tv (I had initially ordered on the 27 March and by 13 April had still not recieved it). Granted we had 2 public holiday days in there and I was informed by Wayne that they had recieved the tv a few days earlier but it came in a dented box from the supplier so he sent it back - but for an item that does not have to be manufactured and merely just delivered,this is totally unacceptable.
On the 13 April I requested a refund, to which Wayne (unbelievably) asked if he could take out the credit card charge which amounts to around R550. I agreed to this as I did not want him to be charged for the credit card transaction fees but to this day (04 May) I still have'nt recieved my refund. I am currently trying to call Wayne directly, but no answer at all.
It is utterly ridiculous and astounding that a company can take a customer for a ride like this. What happens if a product breaks in the first month? How do you ensure that you have a guarantee with a company that can't even do a refund within 21 days?
Don't buy from this company, deal with bigger more well known stores, you'll have peace of mind about your purchase and it would save you going through alot of unnessecary stress.
Thank you for your review and sharing your negative client experience with us. Your refund was processed and reversed back into your card on May the 4th as confirmed by our communication on that day. we apologise for the poor service levels that you received once again and take full responsibility as a company for having " dropped the ball " during the month of April due to moving premises and it infrastructure issues. Our 5 star rating was reduced during this period as several customers were not given the professional and standard quality service that has been enjoyed by our many clients since inception. We apologise profusely for this and have taken the opportunity to learn from this situation.
Having said that in reviewing your transaction we did communicate and give you options throughout the process. The initial unit was acceptable to be delivered but rejected on our stringent process due to a small chance that there could have been undetectable panel damage and you appreciated our process at that point. We agreed that a replacement would be delivered within a time frame which you cut short as is your right to do so. The TV was sold at 12% below current pricing due to the misspricing on our site. Your purchase was refunded we;l within the required legal time of 30 days and as soon as the return was credited by the supplier.
Irrespective we ahve let both you and ourselves down in not maintaining the excellent service that our companies reputation has been built on. We are so sorry that we created a stressful experience and will ensure that all our clients receive a quality service going forward.
Thank you for your review and sharing your negative client experience with us. Your refund was processed and reversed back into your card on May the 4th as confirmed by our communication on that day. we apologise for the poor service levels that you received once again and take full responsibility as a company for having " dropped the ball " during the month of April due to moving premises and it infrastructure issues. Our 5 star rating was reduced during this period as several customers were not given the professional and standard quality service that has been enjoyed by our many clients since inception. We apologise profusely for this and have taken the opportunity to learn from this situation.
Having said that in reviewing your transaction we did communicate and give you options throughout the process. The initial unit was acceptable to be delivered but rejected on our stringent process due to a small chance that there could have been undetectable panel damage and you appreciated our process at that point. We agreed that a replacement would be delivered within a time frame which you cut short as is your right to do so. The TV was sold at 12% below current pricing due to the misspricing on our site. Your purchase was refunded we;l within the required legal time of 30 days and as soon as the return was credited by the supplier.
Irrespective we ahve let both you and ourselves down in not maintaining the excellent service that our companies reputation has been built on. We are so sorry that we created a stressful experience and will ensure that all our clients receive a quality service going forward.