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1 reviews | Active since Apr 2011

11 Feb 2025, 13:18

Zero customer service= Finchoice

My debit order bounced and I called in yesterday to make manual payment. Proof was sent to Finchoice info email address and collections email address. I received an email back from Helen at collections advising payment will be updated in 24 to 48 hours. I just received an sms stating my account will be debited tomorrow as per payment arrangement. I did not make any payment arrangements..my payments were made in full yesterday. Called Finchoice and Sbahle took my call. Odd how she cannot find or view my email or cannot see payment I made. Now do I pay for a returned debit order for a payment arrangement I did not make that is set to go off tomorrow? Finchoice customer service sucks. Sbahle went on and on making excuses but did not even try contacting the department that deals with emails...whichever that is. Seemed like she did not want to help. You guys are really slow,poor level of customer service. Not the first time I had a negative experience with you. I will not be supporting Finchoice again!

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Replies (3)
Finchoice
Finchoice's reply11 Feb 2025, 14:37
Official
Good day Verhana,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply11 Feb 2025, 16:19
Official
Good day Verhana,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
's update15 Feb 2025, 11:15
Reviewer Update
There would not have been a query had you been efficient in your work. I accept there was a typo on my payment reference which was 1 digit off..however you could have called me to confirm the correct ID number. But you did not. You sat there comfortable with my funds in your account yet still sent me notice you were going to debit my account for a payment arrangement I did not ask for nor was it necessary because funds were paid to you already via eft! From start to current I have experienced below par service from you. Everytime I call you guys most agents cannot find proper info or seem confused. Perhaps training is needed. Your app also shows incorrect information when it comes to balances and remaining paymrnts/instalments and I am not just talking about payments being updated...throughout December the app gave incorrect info. I do not intend to de with you again. Very sloppy service, staff make excuses to cover up for one another.