yet again disappointed by Customer service I receive, lies, lies, lies

I was owing home choice I then received a offer from finchoice stating they will payoff my debt with HomeChoice then make an arrangement and pay them, I was happy with that arrangement because the amount I was going to pay was R145, this agent called me and explained the offer, the monthly payment and all, I then ask her what was the total money owe, she gave me a breakdown she said it's R2700 plus R1000 of areas which will amount to R3900 she said and I asked her how much is the total repayment she said R4000, I was happy with the arrangement and continued with the arrangement,, few days later To my surprise I receive an sms stating that my HomeChoice account had been paid up with an amount of R2700, I was furious called finchoice immediately to ask what's going on, with no surprise I was sent from pillar to post, spoke to several agents, who said the arrangement can not be canceled but I explain the agent I spoke to **** to me and gave me wrong amount, if I knew I would have not agreed because I am paying more, I was not paying HomeChoice because I didn't have money so why would I agree to an arrangement to pay even more money, I even asked them to listen to the recording and get back to me, till today I have not received a call, I last spoke to Xola in the 15 of February 2024 who handled the query excellently and spoke to his supervisor Rashad who advised him that he will listen to the recording and call me back before end of business day, till now but on the 25th they debited from my account even though I raised a query since the 6th of February 2024,

I have been on this Road with Finchoice same error, consultant gives false information /false arrangement and yet the supervisor are not taking this matter seriously, only after coming to this platform they start to take me serious ,

I spoke to the following agents with no assistance or solving the matter, Nadia, who transferred the call to collections, then lucinda from collections said she can't cancel the debit order transfered the call to Tefeny( customer care agent) who again transferred the call to Nuron ( customer care agent) who said she will excalate the matter and should wait for 5 working days for feedback, bare in mind I am using my airtime to call these people, until I decided to call again and Xola answered, promised that his supervisor Rashad will call back, I asked to speak to Brandon because he once helped me with the previous matter but he was not available at that time, Finchoice yi **** not once but twice, I regret the day I gave them my details and trusting them