Yesterday around 18:...

Yesterday around 18:30 i received a call from call center agent telling me that the debit order was unsuccessful so i asked him what must i do on my side he told me to go to the bank while i was listening to his instructions he was quite for a moment i asked him what must i do when i get to the bank he mumbled and hung up the phone within few minutes i received a call from the same number it was a lady i tried to explain what happened the answer she gave me was i don't know what your talking about can you give me your identity number so we can continue i was so shock and disappointed with how they treat clients.