1 reviews | Active since Nov 2016
Wrongfully handed over account.
<p>Please be advised I closed a Finchoice Account. I received closure letters and settlement. Now today I heard that I owe them money they handed me over. Ref: ********** 5. No one called or messaged me. They disgraced me by send an SMS to my husbands phone advising I owe them money and they handing me over. I had to call the number the collection company advising the account is closed. Also emailed all details to finchoicevvm.co.za. I am very angry and highly irate at this also affects my credit rating and gives me a bad credit record. Finchoice must compensate me for the calls and the embrasment caused, also creating negative impact to my reputation. I going to take the matter to Consumer Ombudsman.</p> <p> </p>
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Good Day please be advised I am disgusted by the customer service and attention the following received. Finchoice clearly treats clients unfairly against the NCA policy. They were irresponsible I not closely my account five months ago. Yet I received confirmation of closure. Now they have handed me to VVM Debit collector who are harassing my husband and I daily for payment of account which is paid off. They keep on sending messages to my husbands cell with my details they are causing me emotional and mental stress. Finchoice and VVM are wasting my airtime to call them all the time and data to send messages. I asked for management to call but failed. No one wants to take ownership of the following. They must reminburse me for the strain and emotional stress, it's not right wat they are doing. Ref ********** 5
Good Day please be advised I am disgusted by the customer service and attention the following received. Finchoice clearly treats clients unfairly against the NCA policy. They were irresponsible I not closely my account five months ago. Yet I received confirmation of closure. Now they have handed me to VVM Debit collector who are harassing my husband and I daily for payment of account which is paid off. They keep on sending messages to my husbands cell with my details they are causing me emotional and mental stress. Finchoice and VVM are wasting my airtime to call them all the time and data to send messages. I asked for management to call but failed. No one wants to take ownership of the following. They must reminburse me for the strain and emotional stress, it's not right wat they are doing. Ref ********** 5
Thank you for your query.
We apologise for the inconvenience.Please grant us the opportunity to investigate your account and provide you with feedback.
Regards
Management Team
Thank you for your query.
We apologise for the inconvenience.Please grant us the opportunity to investigate your account and provide you with feedback.
Regards
Management Team