Wrong debit order date and it’s my fault

Finchoice Agent : “we don’t know what the problem is” Also Finchoice : *don’t fix the problem”

I called Finchoice about an incorrect debit order date and I wish I didn’t. The staff is so rude and not too mention that the debit order date is wrong. I have called them more than 5 times, agents tell me they don’t know what went wrong 😔. I really wish I didn’t have to take a loan after a break in because the cost of manual payment is on me and the effort of following up on this issue is on me. Guys I suggest you go anywhere else rather than FINCHOICE. Otherwise you have call centre agents that are rude for trying to pay your bills😓