zS
zingisa S
1 reviews | Active since Jun 2016
22 Feb 2018, 13:58
wrong debit order date
I have a loan currently running with finchoice and have instructed that you collect your money on the 25th of every month but in january you collected 2 days too early and there was no money on the account therefore cousing my account to be overdrawn as a result i have R200 worth of bank charges am not happy due to the inconvenience you have coused me.
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Replies (3)zS
zingisa S's updateReviewer Update
26 Feb 2018, 10:31Once again I have been trying to bring to your attention the matter abaove no one has responded to me as yet and your call centre agents are not clued up about anything when i call how does one get effective communication with finchoice.If i dont get any feedback from you guys I will cancell my debit order.
zS
zingisa S's update26 Feb 2018, 10:31
Reviewer Update
Once again I have been trying to bring to your attention the matter abaove no one has responded to me as yet and your call centre agents are not clued up about anything when i call how does one get effective communication with finchoice.If i dont get any feedback from you guys I will cancell my debit order.
Finchoice's replyOfficial
01 Mar 2018, 09:34Good Day,
We apologise for your experience with us. We have escalated this to the relevant team and we will be in contact with you shortly.
Kind Regards
FInChoice Team
Best regards,
Finchoice's reply01 Mar 2018, 09:34
Official
Good Day,
We apologise for your experience with us. We have escalated this to the relevant team and we will be in contact with you shortly.
Kind Regards
FInChoice Team
Best regards,
zS
zingisa S's updateReviewer Update
03 Apr 2018, 11:56I am still waiting for your feed back I have not heard from you since all am getting is phonecalls from you tyring to collect money from me how about solving my querry before bombarding me with phone calls.
zS
zingisa S's update03 Apr 2018, 11:56
Reviewer Update
I am still waiting for your feed back I have not heard from you since all am getting is phonecalls from you tyring to collect money from me how about solving my querry before bombarding me with phone calls.