Would never recommend them to anyone worst service ever

I app**** for a loan the 10th June 2024 and they asked me to accept a debicheck which I did the application ended up getting canceled but they didn't cancel the debi check. The next day they told to apply again and I did so it got approved but today the 12 June they sent another debicheck mandate now I have two active debicheck for 1 loan I ask asked a agent to assist me and cancel the incorrect one his name is tashwell but he keeps on saying don't worry they will only do 1 debit order on the 1st debicheck I then asked him why did they then send another one he just said they still new and still working on it but I'm worried two debit orders will go off because they don't want to cancel the incorrect one