MF
Megan F

1 reviews | Active since Aug 2024

27 Aug 2024, 16:00

Would never recommend

Absolutely worst customer service I have experienced in my life. Everything is fine while they are taking your money, but when you try to speak to someone, you will never get there.

I have spent over 6 hours holding on the line waiting to speak to the debt review department, only for them to drop my call after 1.30 mins or 2 hours of waiting to speak to someone. I have sent 2 live chats which are waiting for a response. I’ve sent an email which has yet to be rep**** to for more than their confirmed 2 business day response. Pitiful service

0
Replies (2)
Finchoice
Finchoice's reply27 Aug 2024, 16:40
Official
Good day Megan,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply02 Sept 2024, 11:38
Official
Good day Megan,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team