Worst service, then the worst EVER

Very disappointed with finchoice and their mediocre service and agents, after I placed a review on helloPeter about their level of service and zero product knowledge and backward system I received a call from a lady by the name of Mechelle who told me to get a completely different statement from the bank so that she can resolve my issue immediately, cause me to go to the bank and face bank charges of requesting a statement and I emailed it to them, she promised to call me Monday as it was a Friday, and so I did that I. The hurry to avoid any hold up Monday morning here I am expecting a call the whole day, nothing, two days late I call them more than 3 times trying to find this supposedly anonymous Mechelle no one knows, with no succss, every other day after that I have called twice sent multiple emails and no respond absolutely nothing, which begs the question what kind of circus are they really running there, more than 10 emails not one response? Even if it's to ask who are u and what do you want nothing over a whole month of trying to get ahold of them.

Surely with this level of service clients will not return nor refer any one instead truly share what a terrible experience I had.