Worst service ever, they don’t call you back or try to help you. Consultants are rude.

I spoke to a FinChoice consultant who didn’t even want to hear me out. She insisted that banks give Proof of payments when in fact I’ve spoken to my bank & they give letter of consolidation. This is all with regards to a refund. The consultant wouldn’t even let me finish explain what I was told by my banker she kept cutting me off & telling me that if I ask the bank for a Proof of payment, they’d give it to me. I’ve spoken to my bank and they don’t give proof of payment. I really regret entering into an agreement with this place & have potentially lost 15k. How can nedbank say they’ve paid but FinChoice claim they haven’t received the funds. Even after my last review my issue wasn’t solved. I’ve lost money that I’ll never get back & this service provider doesn’t care :(