ZM
Zizipho M
1 reviews | Active since Oct 2019
28 Feb 2022, 09:49
WORST SERVICE EVER AND RUDE AGENTS
Good day
I made payment on my account and sent the proof of payment after which I received a response stating my payment was received. Yet today I am still receiving calls from a very rude agent called Asanda who is telling me I have not paid. When I was explaining to her I paid and sent the proof of payment, she dropped the call. I also on a continual basis receive calls from 041 and 010 numbers asking me to make a payment which I have. Please allocate the payment and stop calling me.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
28 Feb 2022, 23:58Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply28 Feb 2022, 23:58
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
ZM
Zizipho M's updateReviewer Update
03 Mar 2022, 08:39I have had no response from you regarding the matter.
I have now lost all patience I had left in me regarding these accounts and the money I paid. I received an sms saying my query was resolved, when I go check the account I find that the money was AGAIN allocated incorrectly. I'm not sure what the problem is at finchoice because from my understanding the allocation are done manually by individuals. So what could be so difficult in allocating money the way it has been paid instead of paying portions here and there.
This is my final request. Please assist me in getting the money allocated as per my request and payment. I have settled my MobiMoney account and have paid off the arrears on my 6 month loan.
If this can not be done, may I please receive correspondence as to why this can not be done and why Finchoice is refusing to allocate my settlement and update my 6 month loan, as up to date. I will no longer be sending emails and requests regarding the matter as I have been following up with calls and emails for the past 7 days.
I also see the amounts allocated make absolutely no sense what so ever and it seems as though interests are being pilled on.
I would like for this to please be sorted out before the close of business today. If this can not be resolved by the close of business, may I please receive correspondence as to why my query can not be expediated and resolved today.
I have now lost all patience I had left in me regarding these accounts and the money I paid. I received an sms saying my query was resolved, when I go check the account I find that the money was AGAIN allocated incorrectly. I'm not sure what the problem is at finchoice because from my understanding the allocation are done manually by individuals. So what could be so difficult in allocating money the way it has been paid instead of paying portions here and there.
This is my final request. Please assist me in getting the money allocated as per my request and payment. I have settled my MobiMoney account and have paid off the arrears on my 6 month loan.
If this can not be done, may I please receive correspondence as to why this can not be done and why Finchoice is refusing to allocate my settlement and update my 6 month loan, as up to date. I will no longer be sending emails and requests regarding the matter as I have been following up with calls and emails for the past 7 days.
I also see the amounts allocated make absolutely no sense what so ever and it seems as though interests are being pilled on.
I would like for this to please be sorted out before the close of business today. If this can not be resolved by the close of business, may I please receive correspondence as to why my query can not be expediated and resolved today.
ZM
Zizipho M's update03 Mar 2022, 08:39
Reviewer Update
I have had no response from you regarding the matter.
I have now lost all patience I had left in me regarding these accounts and the money I paid. I received an sms saying my query was resolved, when I go check the account I find that the money was AGAIN allocated incorrectly. I'm not sure what the problem is at finchoice because from my understanding the allocation are done manually by individuals. So what could be so difficult in allocating money the way it has been paid instead of paying portions here and there.
This is my final request. Please assist me in getting the money allocated as per my request and payment. I have settled my MobiMoney account and have paid off the arrears on my 6 month loan.
If this can not be done, may I please receive correspondence as to why this can not be done and why Finchoice is refusing to allocate my settlement and update my 6 month loan, as up to date. I will no longer be sending emails and requests regarding the matter as I have been following up with calls and emails for the past 7 days.
I also see the amounts allocated make absolutely no sense what so ever and it seems as though interests are being pilled on.
I would like for this to please be sorted out before the close of business today. If this can not be resolved by the close of business, may I please receive correspondence as to why my query can not be expediated and resolved today.
I have now lost all patience I had left in me regarding these accounts and the money I paid. I received an sms saying my query was resolved, when I go check the account I find that the money was AGAIN allocated incorrectly. I'm not sure what the problem is at finchoice because from my understanding the allocation are done manually by individuals. So what could be so difficult in allocating money the way it has been paid instead of paying portions here and there.
This is my final request. Please assist me in getting the money allocated as per my request and payment. I have settled my MobiMoney account and have paid off the arrears on my 6 month loan.
If this can not be done, may I please receive correspondence as to why this can not be done and why Finchoice is refusing to allocate my settlement and update my 6 month loan, as up to date. I will no longer be sending emails and requests regarding the matter as I have been following up with calls and emails for the past 7 days.
I also see the amounts allocated make absolutely no sense what so ever and it seems as though interests are being pilled on.
I would like for this to please be sorted out before the close of business today. If this can not be resolved by the close of business, may I please receive correspondence as to why my query can not be expediated and resolved today.
Finchoice's replyOfficial
03 Mar 2022, 08:54Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply03 Mar 2022, 08:54
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
03 Mar 2022, 21:55Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply03 Mar 2022, 21:55
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team