Worst service ever

Worst service ever that I received from Phumeza, shocking, she read a script 3 times to while I was telling her I have been on hold for 10 minutes already and my airtime is about to finish, she continued with a very stinking attitude to make me confirm my whole profile instead of 3 security questions,and after that she did not even try to assist, she asked me 3 times the reason for my call. No listening skills at all.. I have been with finchoice for more than 5 years, but I have never come across this bad service and I would like finchoice to listen to that Call and do something about it, I am a call centre agent myself and I know very well how to speak and treat a customer, always with respect. This Phumeza is not suppose to be taking calls, she is supposed to be doing back office or cleaning that office. Please retrieve my call from ***time around 8:35