LG
Lisa G

1 reviews | Active since May 2015

28 May 2015, 10:46

WORST SERVICE EVER!

I app**** for a Kwikdraw loan approx. 1 month ago after being offered a certain amount. A couple of days later I phoned the call centre and gave through all my details. Telephonically being informed that my loan was approved. When putting down the phone an sms was sent to me requesting my payslip which I then sent. After no feedback, I followed up again and was informed that the loan was denied. No contact made to me to inform me of the reason or nothing. After querying the reason why, I was then requested to send through bank statements. I have made approx. 10 calls to Finchoice and each time they inform me the loan is approved and takes 4 days for payment to be made. Well.... its now a month and I'm still waiting! PATHETIC SERVICE!!!!

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Replies (1)
Finchoice
Finchoice's reply28 May 2015, 11:48
Official
Hello Lisa987,

Thank you for bringing this to our attention.
We apologise for the inconvenience and the frustration.

We will investigate your query and we will get a consultant to contact you with feedback.

Regards
Management Team