1 reviews | Active since Dec 2016

21 Dec 2016, 11:39

Worst service ever

<p>Once again here i am still complaining about Finchoice. Nothing was done since my last complaint. Not even a phone call. I app**** for a loan 2 weeks ago. According to them it was only on the 19 th. Every day a different story. Then the loan is approved and then they are still waiting on validation of documents. Whilst they promote they pay out within 24 hours. You never get hold of a manager of supervisor. This is truely the worst and inhumane service i have ever received. Do you people realize if someone applies for a loan they actually need the money ??? How can you keep a person on a string for 2 weeks running? And yes i have proof when i app****. There is no customer service.</p>

0
Replies (3)
Finchoice
Finchoice's reply21 Dec 2016, 15:46
Official

Thank you for bringing your query to our attention.

We apologise for the inconvenience and frustration.

One of our consultants will contact you shortly to resolve this issue

Regards

Management Team

's update21 Dec 2016, 15:48
Reviewer Update

Yes that response is what i got last time. Will never get a response. Useless

's update22 Dec 2016, 13:15
Reviewer Update

I got feedback yesterday from Cliff at Finchoice and this morning he phoned me again. My loan got approved very quickly. Thanks Cliff from Finchoice. Great service from you.