Worst service

I was in a financial jam and need immediate cash so I borrowed money from finchoice one month loan which was probably the worst decision I made, fortunately I received funds to pay off the loan earlier that enticipated and went on their website and found that I could actually qualify for settlement discount, my word if I had knows it would cost me more than waiting to pay on the expected date wouldn't have gone out of my way to pay it earlier, well with all the excitement I called the call centre and they confirmed that I could pay early, as so I did, month end I receive my bank statement and they tried to debit my account twice long after I paid them, I was charged R142 per failed debit order attempt because I didn't have sufficient funds in my account, I called the call centre and one lady was gracious to help me and went to ask management how this would be handled and she called back saying I should send statement with highlighted amounts in question and these funds would be refunded and so I did, two weeks later no response so I call back and just my luck an ***********, rude and unprofessional agent picks up and tell me where to get off because there's no way I'm getting anything from finchoice because they don't have options to pay early therefore are not liable, my question;has she seen been through the website clearly not, so out of irritation I hang up and call again, spoke to a proper young lady also very willing to assist and she tells me the exact same thing the first lady told"please send a bank statement reflecting the amount and the failed attempts and we will refund you, and I get a new email address so I send to the email address and cc the previous one never responded to 3 weeks later I have received no response and I'm sitting with double the debt I did not have before I app**** for the loan.

I would never recommend finchoice to anyone, yes it's simple but they fail to update their systems after payment is paid leaving it to attempt debit and causing problems for their clients, why have the option to pay in advance if it's not going to be acknowledged, and why are the consultants so uneducated about their products, absolutely unacceptable, not impressed and definitely not coming back.