WORST POSSIBLE SERVICE

Extremely rude consultants and it seems that none of them have the slightest idea what they are doing. I had the "PLEASURE" of dealing with 3 different consultants on the same issue and I had 3 completely different answers.

I took out a personal loan with them and never skipped a payment or pay one day late. After a few months they offer me another loan which I have accepted. Example: Outstanding balance: R10 000, new loan R15000. The first loan will be settled and the balance paid out to me. In other words the first loan is settled and the new loan have a completely different account number. My frustration is that both loans with the full amounts of each is still showing on my credit profile, even though the fist loan has been settled/paid up. My humble request was simple, please update the credit bureaus with the true and correct information. I have been told that both loans will only be removed once the last and only open loan is paid up. Why is that?? I never had issues with Finchoice until now. I am a good client with a perfect payment history with them and this is the quality of service that I get?? I have referred a number of clients to them but will go out of my way to warn people about the possible hurdles now by sharing this story.