EU
Ernest U
1 reviews | Active since May 2014
27 Dec 2024, 14:27
Worst loan company
I had mobi money account with them, I then made payment on the 23rd December via EFT however they also debited my account on the 24th. I called to requesting a refund but as always you'll stay online for over 3 hours with no answer. I then took another mobi money loan. To my surprise they added the payment I made of R1475 to my loan of R2561 but according to their agent am still gonna pay normal installment besides having credit for R1475 put forward. I then asked that they refund me my EFT payment since it's confusing everything but they are refusing. My initial installment is 996.00 for 3 months before they transferred my EFT payment into that account, it surely can't be the same and for the same period still with credit that I have. Please run from this company, *********** staff who never answers telephone or emails.
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Replies (5)0
Replies (5)
Finchoice's replyOfficial
27 Dec 2024, 16:44Hi Ernest,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply27 Dec 2024, 16:44
Official
Hi Ernest,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
EU
Ernest U's updateReviewer Update
27 Dec 2024, 16:52Good day,
It's absurd that I had to go Hellopeter.com to get a response from you. Ever since Tuesday morning I've been trying to contact you with no luck.
Furthermore, my installment of R996 is for 3 months excluding the payment that I made. With that said, I don't see how that will affect my payments or installment as my initial agreement is paying my mobi money loan in 3 equal installments of R996.00.
For the purpose of publicity, let's stick to our contractual arrangement. The arrangement which is installment of R996 per month for three months. So, I need my money back. By the way,I don't see any missed calls on my phone which proves further lies on your end.
Sour regards,
Ernest
It's absurd that I had to go Hellopeter.com to get a response from you. Ever since Tuesday morning I've been trying to contact you with no luck.
Furthermore, my installment of R996 is for 3 months excluding the payment that I made. With that said, I don't see how that will affect my payments or installment as my initial agreement is paying my mobi money loan in 3 equal installments of R996.00.
For the purpose of publicity, let's stick to our contractual arrangement. The arrangement which is installment of R996 per month for three months. So, I need my money back. By the way,I don't see any missed calls on my phone which proves further lies on your end.
Sour regards,
Ernest
EU
Ernest U's update27 Dec 2024, 16:52
Reviewer Update
Good day,
It's absurd that I had to go Hellopeter.com to get a response from you. Ever since Tuesday morning I've been trying to contact you with no luck.
Furthermore, my installment of R996 is for 3 months excluding the payment that I made. With that said, I don't see how that will affect my payments or installment as my initial agreement is paying my mobi money loan in 3 equal installments of R996.00.
For the purpose of publicity, let's stick to our contractual arrangement. The arrangement which is installment of R996 per month for three months. So, I need my money back. By the way,I don't see any missed calls on my phone which proves further lies on your end.
Sour regards,
Ernest
It's absurd that I had to go Hellopeter.com to get a response from you. Ever since Tuesday morning I've been trying to contact you with no luck.
Furthermore, my installment of R996 is for 3 months excluding the payment that I made. With that said, I don't see how that will affect my payments or installment as my initial agreement is paying my mobi money loan in 3 equal installments of R996.00.
For the purpose of publicity, let's stick to our contractual arrangement. The arrangement which is installment of R996 per month for three months. So, I need my money back. By the way,I don't see any missed calls on my phone which proves further lies on your end.
Sour regards,
Ernest
EU
Ernest U's updateReviewer Update
29 Dec 2024, 12:05Am still awaiting feedback and my money. Otherwise will have to go to the bank and reverse either the debit order or payment which is something I don't want to do. I'd prefer if you pay my money by tomorrow morning
EU
Ernest U's update29 Dec 2024, 12:05
Reviewer Update
Am still awaiting feedback and my money. Otherwise will have to go to the bank and reverse either the debit order or payment which is something I don't want to do. I'd prefer if you pay my money by tomorrow morning
Finchoice's replyOfficial
30 Dec 2024, 12:46Hi Ernest,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply30 Dec 2024, 12:46
Official
Hi Ernest,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
31 Dec 2024, 12:36Hi Ernest,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply31 Dec 2024, 12:36
Official
Hi Ernest,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team