TL
Thembi L
1 reviews | Active since Aug 2017
30 Jun 2020, 23:14
WORST ***** PEOPLE
Hi
I opened a loan with fin choice in January. I have never missed a debit order but now I had to make my last payment so I paid the settlement amount I was sent which was above the balance. I then received an update that I still owe R29 . How do I owe when I paid above the balance amount? I even paid more than above my usual debit order. Secondly it shows I will be debited end of June? How when I have made payment?
Helpful (0)
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Replies (4)
Finchoice's replyOfficial
01 Jul 2020, 07:21Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply01 Jul 2020, 07:21
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
TL
Thembi L's updateReviewer Update
01 Jul 2020, 07:47Hi. So after I paid above the settlement amount and also getting charged more for still and still paid for that I see you guys debited me the settlement amount. Why would you debit the settlement amount after I paid above the settlement amount? Even if you double debited by mistake why debit the settlement amount the not the balance? Like how does a financial institution work. I know with your complaints history I will probably deal with issues on my ICT records also. I am ready to honestly get legal advise because I see a back and forth with regards to this issue. What you are doing is ***** and I will proceed in also reporting you guys now because that’s the only way. It’s *******
TL
Thembi L's update01 Jul 2020, 07:47
Reviewer Update
Hi. So after I paid above the settlement amount and also getting charged more for still and still paid for that I see you guys debited me the settlement amount. Why would you debit the settlement amount after I paid above the settlement amount? Even if you double debited by mistake why debit the settlement amount the not the balance? Like how does a financial institution work. I know with your complaints history I will probably deal with issues on my ICT records also. I am ready to honestly get legal advise because I see a back and forth with regards to this issue. What you are doing is ***** and I will proceed in also reporting you guys now because that’s the only way. It’s *******
TL
Thembi L's updateReviewer Update
01 Jul 2020, 13:27Hi. When will my money be reversed? I still have not gotten feedback on your ******* activities yet
TL
Thembi L's update01 Jul 2020, 13:27
Reviewer Update
Hi. When will my money be reversed? I still have not gotten feedback on your ******* activities yet
Finchoice's replyOfficial
08 Jul 2020, 18:13Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply08 Jul 2020, 18:13
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team