aR
adrian R
1 reviews | Active since Mar 2020
05 Aug 2022, 08:47
Worst finance co -finchoice-stay clear
******* service, over 3 months to re-register a new number,they dont listen and cut the call constantly, keep telling to dial *130*1048#
Even emailed them the screenshot, called from anther phone and did it whilst on the line, there is no never a manager or supervisor available, they dont reply to emails, they need to be reported to financial ombudsman as they are are fsp regulated
I has a loan facility with them previously but they say i am not registered on the system
sound like they chewing gum when speaking on the phone,and the laughing and noise in the background-finchoice is a sham
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
05 Aug 2022, 16:45 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply05 Aug 2022, 16:45
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
aR
adrian R's updateReviewer Update
05 Aug 2022, 17:07Hi there
I have heard that a thousand times ,only generic responses, this company needs to be report to the fsp and ombudsman, they hold personal information of customers and don't act responsibly ,cant operate their own systems so putting consumers at risk
I have heard that a thousand times ,only generic responses, this company needs to be report to the fsp and ombudsman, they hold personal information of customers and don't act responsibly ,cant operate their own systems so putting consumers at risk
aR
adrian R's update05 Aug 2022, 17:07
Reviewer Update
Hi there
I have heard that a thousand times ,only generic responses, this company needs to be report to the fsp and ombudsman, they hold personal information of customers and don't act responsibly ,cant operate their own systems so putting consumers at risk
I have heard that a thousand times ,only generic responses, this company needs to be report to the fsp and ombudsman, they hold personal information of customers and don't act responsibly ,cant operate their own systems so putting consumers at risk
aR
adrian R's updateReviewer Update
05 Aug 2022, 17:08LOOK AT THE NEGATIVE REVIEWS!
image.png 10.96 KBWHY HASNT THIS BEEN DEALT WITH?
image.png 10.96 KBWHY HASNT THIS BEEN DEALT WITH?
aR
adrian R's update05 Aug 2022, 17:08
Reviewer Update
LOOK AT THE NEGATIVE REVIEWS!
image.png 10.96 KBWHY HASNT THIS BEEN DEALT WITH?
image.png 10.96 KBWHY HASNT THIS BEEN DEALT WITH?
Finchoice's replyOfficial
06 Aug 2022, 12:15Good day,
Thank you for your Feedback and we do apologise for any inconvenience caused. We have escalated your Query to the relevant department and one of our Customer Service Managers will be in contact with you.
The finchoice team
Thank you for your Feedback and we do apologise for any inconvenience caused. We have escalated your Query to the relevant department and one of our Customer Service Managers will be in contact with you.
The finchoice team
Finchoice's reply06 Aug 2022, 12:15
Official
Good day,
Thank you for your Feedback and we do apologise for any inconvenience caused. We have escalated your Query to the relevant department and one of our Customer Service Managers will be in contact with you.
The finchoice team
Thank you for your Feedback and we do apologise for any inconvenience caused. We have escalated your Query to the relevant department and one of our Customer Service Managers will be in contact with you.
The finchoice team
Finchoice's replyOfficial
10 Aug 2022, 14:14Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply10 Aug 2022, 14:14
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
aR
adrian R's updateReviewer Update
11 Aug 2022, 08:45Hi there
My app is working but Mobimoney not active even thou i got the SMS's accepted the Debi check etc,I also updated my bank details a while back but the email agreements have my old details
Please advise
My app is working but Mobimoney not active even thou i got the SMS's accepted the Debi check etc,I also updated my bank details a while back but the email agreements have my old details
Please advise
aR
adrian R's update11 Aug 2022, 08:45
Reviewer Update
Hi there
My app is working but Mobimoney not active even thou i got the SMS's accepted the Debi check etc,I also updated my bank details a while back but the email agreements have my old details
Please advise
My app is working but Mobimoney not active even thou i got the SMS's accepted the Debi check etc,I also updated my bank details a while back but the email agreements have my old details
Please advise
Finchoice's replyOfficial
12 Aug 2022, 16:30Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply12 Aug 2022, 16:30
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team